FREQUENT QUESTIONS

Listed below are the frequently asked questions we have been asked about the bikubo platform.

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Is registration free?

Yes, you only need a valid email and a password.

Is the registration necessary to be able to access and know the services in profundity?

Yes. With the sign up and the validation of the email sent, you can access to the intranet to see our offered services.

Can I try the services offered by bikubo.com?

Yes, each registered user has a number of tickets and accreditations to carry out tests with the bikubo.com platform. There are certain services that, in order to be tested, it is necessary to contact our support to evaluate the authorization (for example, printed tickets, sending tickets via SMS or WhatsApp, the use of cards,...).

How do you buy more tickets or electronic accreditations: increase balance?

Within the administration panel of each user, you have an option to purchase electronic tickets and accreditations, which will increase your balance and that you can consume at your events.

What is the difference between using tickets or accreditations?

The accreditations allow adding variable fields in the tickets, such as the name and company, or variable images (photographs, logos,...) in addition to the variable QR code, and the tickets only allow variable QR codes and a numbering.
That is the main difference, and some other more advanced functionalities, such as establishing different control points and assigning access permissions, by categories or individuals, or sending reminder mailings.
The tickets are usually more oriented to events such as concerts or festivals, and the accreditations for corporate events.

What is an event?

Within each user's intranet (administration panel) different events can be created with different ticket designs in each one.

What is a ticket or accreditation category?

The ticket or accreditation categories are used so that the tickets or accreditations generated from these categories have the same design, changing only the variable data, and also inherit the access permissions to be controlled for the same event, and other functionalities.

What is a ticket or an accreditation?

It is each element generated through our platform, that has been sent, generated or printed, and that an attendee of an event has. This ticket, after being validated with our app, gives access permission to the control points that are authorized, and the information that is configured to be displayed will be displayed after the scan.

What is considered a printed ticket or an electronic ticket at bikubo?

The electronic tickets are those generated individually in PDF, or sent by email. The printed tickets are those which have their printing requested to bikubo and also are those generated via the PDF creation requests.

Can I have different designs for the same event?

Yes, I can. I can arrange and validate tickets with different designs, to differentiate for example VIP tickets, stays, or schedules.

Why are tickets with QR better?

The numbered physical tickets do not suppose any control against fraud. In addition, the users of the event can claim the right to know the data at all times and the use of conventional means would not be considered an adequate system before a complaint.

How can you control the sale of printed tickets?

The printed tickets can be scanned with the bikubo app following these steps:
1) Press the distributor button and access the distributor menu.
2) Press the Open Scanner button, the phone camera will be enabled.
3) Scan the QR code/barcode
4) If the ticket is valid, a webpage will be showed within the app, to introduce the name/ID of the attendant if it was requested by he administrator, and press the Activate Sell button.

How can you control the sale of electronic tickets, which are not printed and are distributed entirely online?

The administrator or the distributors, from their control panel, can send the ticket via email to the attendant. After each send, the ticket will be registered as sold, and the statistics are showed to the administrator.

Is there a system to avoid resale?

The tickets, once printed, allow to be scanned by the distributor, and be assigned to a specific person (name, surname, etc).

In the electronic tickets, you can submit the attendant data (name/ID) in the same moment they are sent.

Also bikubo allows the event administrator to modify the attendant data if it is necessary (requested by the own user, or by own necessity).

When the ticket is validated in the access control, the previously submitted information is showed, so if the data does not match with the ticket owner, a resale was made.

How can I control the attendance with QR tickets and locators?

The system lets you know the number of tickets that have been validated at the door in real time, by ticket category, showing the number of tickets generated for each ticket category, and the total validated for each category.
In addition, there is a web page for each event that allows showing the attendance data, as well as the list of attendees, instantly.

Can tickets be canceled?

Yes. The system allows you to cancel a ticket in concrete, preventing access with it to the event. At the moment of accessing and validating the ticket, the NO ACCEPTED notice will appear. We also allow the reactivation of a cancelled ticket.

What can I do if a group or series of tickets have to be canceled?

If you know the numerical series of tickets that must be cancelled, you only have to introduce in the corresponding module of the intranet the first and the last number of the ticket to cancel (for example, from the 20th to the 35th ticket from the General category), so in the moment of accessing to the event and validated a ticket between this range, a red warning with the CANCELLED message will appear. We also allow the reactivation of the cancelled tickets.

Can I sell tickets with QR without printing them?

The electronic tickets sold to the attendants do not have to be printed, because the app allows you to scan them from the device screen (smartphones or tablets).

What happens if someone deteriorates the QR and can not be validated?

The alphanumeric locator can be used. In any case the owner of physical or electronic tickets must maintain their integrity at all times.

How can I control the number of tickets that a pp.rr. sells?

In the administration panel you can assign more or fewer tickets to each pp.rr. When each distributor sells a printed ticket and this one is scanned, or when an electronic ticket is sent to the attendant, the sell is counted.

Also in case of fraud your tickets may be deleted, and when these are validated, a red warning message with the CANCELLED word will appear.

Can electronic tickets be printed?

Yes. The electronic printed are sent ready to be printed in a standard A4 sheet, if the attendant prefers to use this method.

What happens if the tickets are not validated in the access control?

The organizer can decide to not validate the electronic or physical tickets in the event access. Bikubo points out that the autenticity of our tickets cannot be proved if they are not validated with our app.

On the other hand, the non validated tickets, while the event remains active in the administrator's intranet, can still be validated..

What happens if for some reason electronic tickets or physical tickets with QR can not be validated?

It is a very remote possibility, because we can work online and also offline (without internet connection or depending of the server's availability). In this case, there is the possibility to use the alphanumeric locator. To do this, the access control of the event will be arranged with an alphabetical list of the 4 last letters of each locator (they remain biased for security reasons, for the users of the same). With this list you can confirm the authenticity of the electronic tickets if necessary.

Are electronic tickets a secure method of access control?

The electronic tickets are used daily by multiple platforms (RENFE, Hotels, ...), and in our case they suppose a probability of almost null duplication.

What is the cost of using electronic tickets?

It is very inferior to the printing of physical tickets. Check our promotional rates.

How long does it take to distribute the electronic tickets between the pp.rr.?

The time to assign tickets to a distributor is quite short, being as simple as selecting the ticket category, the distributor, and the number of tickets to assign. If you compare this time with the time spent to share your tickets with all your distributors, you will see how much time you are saving.

Is it possible to change the price of the sale of electronic tickets?

We do not save prices from the tickets, the administrator has to upload a new ticket category with a different price, and the tickets associated with this ticket category can be sent whenever you need.

How secure is the buyer when purchasing electronic tickets?

You can download the bikubo app, login as administrator and validate a ticket, showing the data associated to it (name/ID if mandatory), event data and date).

Can physical tickets with QR be duplicated?

No, because only the first ticket scanned in the access control is validated. When the second and next tickets with the same barcode/QR code are scanned, an error message is showed, telling that this ticket has been validated previously.

Can there be more than one access with different personnel validating tickets?

Yes, you can indicate the username and password of the app to as many validators or mobile devices as you need, so there can be as many people validating simultaneously as you need.
In addition, validators can be created with validation permissions for the control points assigned to them.

If there is low or no internet coverage can tickets be validated?

Yes. The app allows allows you to download the tickets in the device (phone/tablet) when you have internet connection, and then, when you move to the access control area, select the 'Validate against internal database' option, so the tickets are validated against the database from each device. If you need more information , you can contact us via chat, email or phone.

Can anyone with the validation app scan your tickets?

No, because each administrator/validator has its own username and password.

Can this system be used to control multiple tickets and exits?

Yes, but you will need to contact us first via chat, email or phone and we will configure this feature for your event.

What is the way to signal a correct and incorrect validation?

It is parameterizable. By default, for correct validations a green message is showed, as well as showing the name and/or ID if they were introduced, and the observations added. For a wrong validation, a message over a red background is showed, indicating why the validation was not valid. The histoy of wrong validations is also showed.

The color, sound and time can be adjusted depending of the event needs. This process can be simplified to speed up the response time. To modify the default configuration, it is necessary to contact us via phone, email or chat and we will configure it according to your needings.

What is the data consumption of the validating process?

It depends on the number of tickets to be validated, but it is very small. It will never be a problem.

What option does bikubo advise as a control element: QR or barcode?

Considering the current technology of the mobile devices, the QR code reading is much faster than a barcode reading, so from bikubo we clearly advise using QR code. However, if you attach a barcode scanner to the phone via bluetooth, the scanning is quite fast with both systems.

Do you need special readers to use the bikubo.com system?

No, you can use mobile devices without the need for reader guns, using the device's camera for this. However, we have an app that allows the option of attaching economically priced reader guns (for example https://www.amazon.es/Eyoyo-Bluetooth-tel%C3%A9fono-Escaneador-Smartphone/dp/B08YQVNW7C/ref=dp_prsubs_sccl_2/258-7027252-5974437?pd_rd_w=spyZR&content-id=amzn1.sym.1db268c3-a178-4d69-8969-a41ae2147232&pf_rd_p=1db268c3-a178-4d69-8969-a41ae2147232&pf_rd_r=PB0JD3MR2TSC3XA6RX3A&pd_rd_wg=2J99b&pd_rd_r=0c9021a0-6961-40db-822e-cea2879a2e33&pd_rd_i=B096DH8X9Q&th=1) via bluetooth technology, where the scanning is much faster than with the phone, even in areas with low or no visibility. To attach the reader to your Android device (you cannot attach it to an iOS device), follow these steps:


1) Enable the bluetooth of your device.
2) Scan the required codes from the manual of you reader.
3) Open the bikuboBT app
4) The scanner is now attached. You will know this because the keyboard will be showed. The scanned data will be directly written in the app and validated afterwards.

Can different doors or access controls be established?

Yes, when you register a ticket/accreditation category, you can establish different control points, for example Door A Access, Door B Access and Door C Access, so that when a validator is controlling access through door A, select in the app, the door that is validating, so that it will only validate the tickets enabled in the configuration for it.

Which information statistics can you obtain via the bikubo platform?

The bikubo administrator can see in their intranet the following data:
1) Number of active events
2) Number of tcket categories
3) Available electronic tickets
4) Used electronic tickets
5) Electronic tickets sent by the distributors
6) Printed tickets sold after being scanned by the distributors
7) Tickets validated in the point of access
8) Sales by date
9) Sales by distributor, dates and ticket categories
10) Cancelled tickets
11) Tickets sold and validated by distributor
12) Tickets sold and not validated by distributor
13) List of attendants with the date of validation, name, ID and email.

Can I archive an event?

Yes. When an event is not active anymore, and you do not want to distribute more tickets from it and validate their tickets, but you want to keep all the statistics from it, we advise to archive the event. To sum up, when you archive an event, the following things happen:
The distributors cannot send electronic tickets from the event, nor the administrator.
Validating a ticket with the app will show an error.
The statistics from the event will continue apearing.
The list of attendants will also be available.
The event will disappear from the active event list and will be showed on the archived event list.
The event will not be showed in the app to validate their tickets.

Can I delete an event?

Yes. If you do not want an event to appear on your list anymore, you can delete it. To sum up, when you delete an event, the following things happen:
The distributors cannot send electronic tickets from the event, nor the administrator.
Validating a ticket with the app will show an error.
The event will disappear from the active and the archived event list.
The statistics will disappear, as well as the PDFs generated and the list of attendants.
This operation cannot be undone, so be careful before performing it.

Can I delete a ticket category?

Yes. If you do not want a ticket category to appear on your intranet anymore, you can delete it. To sum up, when you delete a ticket event, the following things happen:
The distributors cannot send electronic tickets from this category, nor the administrator.
Validating a ticket from this category with the app will show an error.
The category will disappear from ticket category list.
The statistics will not be showed, nor the PDFs generated and the list of attendants.
This operation cannot be undone, so be careful before performing it.

What happens if I stop accessing the user too long?

If a user account is inactive (without any access made) more than 1 year, it can be deleted.

How much time do I have from the generation of tickets (download) to the validation of them?

1 year.

Is bikubo an event management company?

No. BIKUBO does not participate in the organization of any event, nor is it responsible for any circumstance associated with it. BIKUBO only provides a technological access control service, but the last word is the organization of the event.

What user profiles are there on the bikubo platform?

Administrator. This is the user who allows the other profiles to be registered. It is the one that registers on the platform as an event administrator.
Head of distributors. Added by the administrator, it allows you to act as a distributor, and is also enabled to register distributors. The administrator can enable certain operations with the head of distributors, such as viewing statistics, lists of attendees, uploading excel files or managing waiting lists.
Distributor. Added by admin or a dealer manager. With this profile you can have electronic tickets assigned, which once you enter your intranet with the username and password, you can send by email, sms or whatsapp to attendees. You can also have printed tickets assigned, which once scanned with the app as a distributor, will be recorded as sold.
Validator. We are talking about the user who can log in to the bikubo app, to validate access to events. There is a general username and password, which has access to validate all checkpoints of all events, and the administrator can also register different validator profiles, which each can have access to validate checkpoints and events authorized by the administrator.
Attendee. This is the person who has a ticket or accreditation at their disposal. You may have received it through the administrator or a distributor. For certain configurations, access to an intranet with specific information for each attendee is also enabled.
Affiliate. It is a natural or legal person who has access to an intranet, in which a series of ticket categories enabled to sell for them will be shown, so that by sharing the link of the category that is shown, and after purchasing an attendee through that link receives a sales commission previously set by the event administrator, and which is known by the affiliate.

Are there more features available?

Yes. When an administrator registers on the platform, they have access to some modules by default, which are the most common to use. However, there are many more modules that can be enabled, after seeing the needs of each client. For example, the following modules can be enabled:
- Cards. They are used so that the attendee who has a card can have access to different events, depending on the configuration established for it.
- Access to an intranet for attendees, so that they can access specific content for each attendee.
- Communication tools: massive sending of emails, SMS or WhatsApp to attendees.
- Implementation of an advanced user chat, slack type, with chat rooms by theme, and enabling roles for each user.
Other features on request.