The first thing that the attendee must do is to check the junk mail tray, since sometimes, the mail can enter directly there.
The next thing is to check the administrator if the attendee has indeed made the payment, if it comes from a bikubo form, since the attendee may have filled in the information, and the purchase process has not been completed by not entering the payment information.
Once these checks have been made, the organizer can ask the attendee for a new email to send the ticket/accreditation, and access the organizer's intranet with the username and password.
Once inside, if it is a ticket that must be forwarded, you must access the Attendant list through these steps:
Press Menu => Events => Active => Title of the event in question => List of ticket categories => ticket in question (option - Attendant list).
Within this list, filter the attendee by previously entered email, and the ticket should appear. Modify the email for the new one, and once the new email is saved, click on the icon for resending the ticket, so that it will send a new ticket to the attendee, which will have the same QR/bar code as the one previously generated, so that only a single attendee with that Code can access.
If it is an accreditation that must be forwarded, you must access the Attendant list through these steps:
Press Menu => Events => Active => Title of the event in question => List of accreditation categories => Accreditation in question (option - Attendant list).
Within this list, filter the attendee by previously entered email, and the attendee data should appear. Modify the email by the new one, and once the new email has been saved, click on the forward icon, so that it will send a new accreditation to the attendee, which will have the same QR/bar code as the one previously generated, so that Only a single attendee with that Code can access.
It is shown information about the email sent with the ticket/accreditation in the excel of the lists of attendees. We send the tickets/accreditations with a first shipping platform, and we look at the result of the shipment, so that if it is not shown as sent, we made a second shipment with another platform. The results of the shipment of the first platform is shown, and it is also indicated if it has been sent with the second platform, although we can not show the result of this second shipment.
The status of the email is updated every fifteen minutes, so if the attendee has opened the email and the minutes needed for the update have not passed, the email may appear as not open.