1. Shipping times will be shown during the purchase process; they are estimates and are usually not greater than 5 business days.
2. Shipping costs are included unless otherwise indicated.
3. BIKUBO is not responsible for shipping delays caused by third parties, including courier services, printing service force majeure delays, strikes, traffic, road closures and/or access issues, difficult-to-reach locations, special locations, and any other particularity that prevents printing and delivery under normal conditions.
1.1. BIKUBO develops, operates and provides various services in areas including, among others, creation, design, management, analysis and printing of tickets, QR Codes, websites (mobile), ticket validation service, authenticity checks and verification of tickets and related tools and consultancy services for its customers (hereinafter, the user). The user has access to a ticket generation service that includes a unique QR, and a free tool (app) available for iOS and Android devices to perform the necessary checks.
BIKUBO does not sell or market tickets, whether electronic or physical, nor is it an intermediary in sales, nor does it participate in any way in the organization of any event. BIKUBO is a technological tool and only offers technological intermediation services for access validation to events.
BIKUBO markets an online service for generating and downloading QR images, BarCode, numbering and other identifying data to be associated with tickets, and the application to read them.
BIKUBO (only in Spain) markets the printing and shipping on paper or similar of the generated images including QR, BarCode, numbering and other identifying data and the application to read them.
BIKUBO only sells personalized and unique services, not subject to the right of withdrawal, not reusable in any of their variations.
1.2 These Terms and Conditions govern any references to these contractual relations between BIKUBO and the user. The Terms and Conditions apply to all offers and services of BIKUBO, as well as to all agreements and service relationships between BIKUBO and the user. This applies regardless of whether statements are made, registration is performed, the contract is concluded, the service is provided, or the service is received.
1.3. The user's terms and conditions that contradict or differ from those set forth here are only valid if BIKUBO expressly approves their validity in writing; such approval cannot be inferred from silence, a non-contradictory or unreserved provision, or from the receipt of services or agreed fees. Customers are natural persons or legal entities or companies with legal capacity that perform their trade or professional activity in connection with the legal transaction.
1.4. In general, BIKUBO's services can be used for private and commercial purposes unless it is expressly stated that exclusively private or exclusively commercial use is permitted.
1.5. BIKUBO's services are intended exclusively for adults, in the case of natural persons. The user guarantees being of legal age and having full legal capacity at the time of registration and full legal capacity to make purchases via the internet.
1.6. BIKUBO provides a technology intermediation service for event access control. Under no circumstances is it responsible for cancellations, changes or any other modification or aspect related to the event. BIKUBO is not an event promoter nor is it related to any event organization activity. BIKUBO's services are exclusively for generating verification systems for physical or electronic tickets at event access, but the final responsibility for access rests with the event organizer.
2.1. The subject of the contract is the use of the service specifically agreed between BIKUBO and the registered user.
2.2. The user undertakes to provide complete, correct and up-to-date information when registering, entering data or configuring and to correct or update data if necessary. The use of pseudonyms, nicknames or professional names is not allowed. Unauthorized multiple registrations of a user must be omitted. Registration and the use of terminology to determine the user are the responsibility of the user
2.3. The user is responsible for the password chosen in connection with registration. This password must not be made available to unauthorized third parties. If the user does not follow these instructions, they will be liable for resulting damages. BIKUBO will not make the password available to third parties and will not request the password from the user except during login processes, not even by telephone or email. BIKUBO recommends using strong passwords and accessing via secure, non-public devices or equipment.
2.4. The presentation of services on BIKUBO websites does not constitute a legally binding offer by BIKUBO, but a non-binding invitation for the user to submit a corresponding offer. The technical processes and steps that lead to a binding offer by the user will be explained in the respective specific service sections.
2.5. Before submitting a legally binding offer, the user must explicitly confirm that they have read and accept these TERMS and CONDITIONS and the cancellation instructions by checking the provided checkbox. Before submitting a binding order or registration by clicking the corresponding button, the user may review the entered data and change it if necessary.
2.6. After submitting the binding order or the registration by the user and the associated legally binding offer, an email will be sent to the specified email address. This email confirms the receipt of the order or registration by BIKUBO but does not constitute acceptance of the offer made by the user, unless this email is expressly declared as the order confirmation by BIKUBO. The user must ensure that the email address provided is correct and that emails sent by BIKUBO can be received and will not be blocked, e.g., if spam filters are used.
3.1. Specific contractual services of BIKUBO result from the specific presentation of each of the service sections (available on the website www.bikubo.com). The same applies to the scope of services, the service period, the user's obligations to pay the remuneration associated with the requested service.
3.2. Services provided by BIKUBO depend to a large extent on third-party availability, in particular the availability and accessibility of, for example, the global Internet and mobile communications infrastructure, data centers, telephone lines, mobile communication networks, applications, etc. The user is aware and acknowledges that for this reason the contractual services may be wholly or partly, permanently or temporarily, discontinued, restricted, blocked or modified for all or individual users if necessary.
3.3. BIKUBO is authorized to use programs that allow conclusions to be drawn about users' usage behavior. This information increases security, optimizes BIKUBO's services and is handled confidentially in due compliance with data protection regulations.
4.1. The user is obliged to use the products and services provided by BIKUBO in compliance with legal provisions. The user specifically guarantees not to use, provide or link content that violates current legislation or any third-party rights. The user is obliged to ensure and verify this continuously and appropriately under their own responsibility.
4.2. The user is obliged to refrain from anything that may affect the functionality of services provided or organized by BIKUBO. This also applies, among other things, to the use of viruses, malicious software or software that automatically generates user requests over the Internet or otherwise. The user will not change, manipulate, overwrite, copy or distribute website areas or other users' website areas provided by BIKUBO or its service providers.
4.3. The user's contractual services and rights may not be transferred to third parties or made available to third parties for use. The user is obliged to prevent unauthorized third parties from accessing services provided or mediated by BIKUBO or third-party services by taking appropriate precautions in accordance with the state of the art. The user undertakes to keep confidential the confidential data (e.g. their password) and, in case of misuse or suspicion of misuse, to change their password immediately and appropriately, and to notify BIKUBO immediately of the misuse or suspected misuse.
4.4. The user is responsible for the technical devices, communication means, hardware and software they use. This also applies to their convenience and security. Their obligation to pay any agreed usage fee or other remuneration is not affected by a possible failure or malfunction of these devices or communication means. The user will immediately inform BIKUBO of any failure or malfunction and describe their circumstances and details as accurately as possible.
4.5. The user undertakes to ensure the continuous, correct and adequate security of their data and is liable to the extent that damage occurred was not caused by BIKUBO intentionally or by gross negligence.
4.6. In accordance with the law, the user is obliged to identify or allow the content used or entered by them as their own or external content and in particular to comply fully with legal liability obligations.
4.7. If the user breaches their legal and contractual obligations and duties, they are fully liable for the resulting damages. BIKUBO is not obliged to check the user's usage behavior or the content used, provided or linked by users for possible legal or contractual infringements. In case of infringements, illegal content or suspected misuse, BIKUBO will, regardless, have the right to delete, block or restrict the contractual services, contents, links or corresponding codes without prior notice.
4.8. At all times the registered user will adhere to the policy of good practice and reasonable use of the service, and their account or any of the services may be canceled if they fail to meet this requirement.
5.1. BIKUBO's objective is continuous availability and fault-free functionality of its provided services. BIKUBO offers users its contractual or mediated services 24 hours a day but reserves the right to occasionally restrict or shut down systems during peak hours for maintenance or performance optimization. This does not constitute a breach of BIKUBO's contractual obligations. The temporary access restrictions or failures mentioned above do not give rise to warranty claims by the user and do not establish the right to extraordinary termination by the user.
5.2. BIKUBO excludes any liability for negligent use by users. Liability for the use of goods and services acquired through bikubo.com rests with the user, as well as the assignment of passwords, assignment of profiles or any other service used from the administration panel.
5.3. BIKUBO will not be liable for interruptions, disruptions, limitations or other performance obstacles based on circumstances beyond BIKUBO's sphere of influence.
5.4. The user is aware and agrees that software and web applications cannot be created completely free of errors according to the current state of the web. It may also occur that a code cannot be read, interpreted or processed by any terminal device. Despite BIKUBO's diligent efforts this cannot be completely ruled out by BIKUBO. Moreover, BIKUBO cannot assume liability for this or for damages to terminal devices caused thereby.
5.5. The user releases BIKUBO and its legal representatives, agents and legal successors from all claims for compensation, damages, losses, rights, complaints and fees arising from any infringement of rights for which the user, representatives or agents are, for example, the violation of contractual, legal or official regulations or specifications, the infringement of industrial property rights, copyrights, trademark rights, characteristic rights, personal rights or other legal violations. The release also includes the legal costs of appropriate legal defense. The release is without prejudice to the user's obligations to indemnify BIKUBO for damages caused by them, their legal representatives or agents.
6.1. Unless the corresponding BIKUBO service is free of charge, the compensations and fees payable by the user, where applicable, are presented specifically in the respective service sections, including all related price components, bases of calculation, payment processes and payment conditions. The corresponding contractual invoice will be made available to the user by mail, email or for download in their account after acceptance of the contract.
6.2. In case of modification of the statutory value added tax, BIKUBO may adjust compensations or fees or product or service prices from the date the statutory VAT modification takes effect.
6.3. BIKUBO is not obliged to provide or unlock contractual services before receiving payment, unless BIKUBO and the user agree otherwise contractually.
6.4. BIKUBO reserves the right to charge for services that were previously provided free of charge after the corresponding announcement and/or to stop providing free services.
6.5. The amount to be paid will accrue at the time of acceptance of the contract by BIKUBO on the basis of the contractual payment agreement and must be paid in advance for the agreed contract period or the agreed part of the contract period.
6.6. In case of delayed payment, BIKUBO may claim damages from the user caused by delays, in addition to statutory default interest, or may withhold contractual services until full payment. The user is obliged to reimburse the expenses resulting from returned debits to the extent that they are responsible for the event that caused the costs.
6.7. If the user fails to comply with their contractual payment obligations, BIKUBO may set a reasonable grace period with a threat of termination, after the expiration of which BIKUBO may extraordinarily terminate the contract with the user and immediately delete any data without involving a separate contractual obligation to delete the data immediately.
6.8. If the user does not use contractual services, this does not release them from their payment obligations.
7.1. As part of the provision of contractual services, BIKUBO and its service providers collect, store and process personal data in accordance with applicable data protection regulations, in particular Law 34/2002 of July 11, on information society services and electronic commerce. Data will only be transmitted to third parties if necessary for the provision of services or if such data transfer is subject to a legal obligation. The user agrees to the collection, storage and transfer of their data in accordance with the Privacy Policy.
7.2. All rights to BIKUBO's services and branding, including trademarks, patents, copyrights, license rights or any other proprietary or other rights are exclusively BIKUBO's and may only be used in accordance with explicit contractual agreements and as contractually agreed and only for the contractually agreed period. In particular, the user is not permitted to copy, modify or disassemble software or create any processing of the same that attempts to discover the source code. Furthermore, the user is not authorized to sell, assign software or other products or services, to the extent that they issue sublicenses or to the extent they transfer other rights to third parties or claim rights. The user's rights to content entered by them are not affected.
7.3. If the contractual use of services or mediation services provided by BIKUBO is affected by third-party proprietary rights without BIKUBO's fault, BIKUBO may suspend the affected services. In this case, BIKUBO will inform the user without delay and offer an appropriate substitute solution if possible.
8.1. The contract is effective for the period specifically agreed by BIKUBO and the user (contract duration) in accordance with the contractually agreed notice period. Unless explicitly agreed otherwise, the contract may be terminated with one month's notice before the end of the contract. If termination does not occur, the contract is extended for the same period. If no contract expiry date has been contractually agreed, the contract will be concluded for an indefinite period with one month's notice to expire at the end of the first full month of contract, thereafter at the end of the respective calendar year.
8.2. Termination must be made in writing, by mail or by any means determined by BIKUBO.
8.3. The user may delete accounts and contents created at any time without stating reasons, without implying that the user's payment obligations end in the absence of an effective termination of the contract.
8.4. After termination of the contract, BIKUBO is not obliged to store or maintain contents, links or data made available.
8.5. In case of blocking or deletion by BIKUBO due to an earlier blocking or deletion requested or induced by the user, claims for restitution against BIKUBO cannot be made.
8.6. The mutual right to extraordinary termination for good cause remains unaffected. Such good cause exists for BIKUBO if the user significantly breaches fundamental contractual or legal obligations, violates contractual obligations despite a warning, affects the security of BIKUBO's systems, other users or third parties, changes or manipulates BIKUBO's services or its proxy agents, provides incorrect data about registration or during the contract term, provides or uses racist, pornographic, violent, immoral or illegal content or violates BIKUBO's or third parties' property rights or personal rights.
8.7. A blocked or canceled user is not permitted to access or attempt to access BIKUBO's services.
8.8. Fees or remunerations paid in advance will be refunded only in cases where BIKUBO is responsible for the extraordinary termination.
Provided that the user concludes the contract as a consumer under applicable law, i.e., as a natural person who performs a legal transaction for a purpose that is outside their trade, business or profession, the following applies:
CANCELLATION POLICY
9.1. Right of withdrawal
All services offered by BIKUBO are considered not to be covered by the right of withdrawal, therefore the user waives it when accepting these conditions.
The user may not exercise the right of withdrawal or termination in accordance with current consumer and retail trade regulations since the supply of goods made to the consumer's specifications and clearly personalized goods cannot be subject to this right.
9.2. Consequences of cancellation
Services offered by BIKUBO are not subject to cancellation. The user acquires customizable, single-use goods that are non-recoverable and non-refundable.
In the case of goods shipped by courier they will not be refundable as they are customizable, unique and not reusable for subsequent resale.
10.1. The law of Spain and, failing that, European Union law shall apply in any case.
10.2. In case of disputes arising out of or related to the commercial relationship with users, Bikubo's registered office is also the legal place, if the users are merchants, legal persons under public law or special funds under public law or do not have general jurisdiction in Spain. Bikubo's ability to appeal to another court of jurisdiction remains unaffected.
10.3. If individual regulations of these TERMS AND CONDITIONS should be ineffective or legally invalid, the effectiveness of the remaining regulations will not be affected thereby.
10.4. Bikubo reserves the right to change these TERMS AND CONDITIONS in an appropriate and reasonable manner. The user will be informed by email about the changes at least one month before the planned implementation of the new version of the TERMS AND CONDITIONS. If the user does not object to the applicability of the updated terms within six (6) weeks after receiving the notice, the modified terms will be deemed accepted by the user. Bikubo will inform the user separately and in an appropriate manner about the relevance of the aforementioned six-week period and their right of denial and consequences of their silence. In case of denial of consent, Bikubo reserves the right to terminate the contractual relationship.